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Library

COVID-19: Guide to Library Services: Home

Frequently Asked Questions

Please review the FAQs below to learn about changes to Benedictine University Library services during the Fall 2020 Term. Questions? Chat with a librarian or email us at libref@ben.edu.

Is the Library open?

Portions of the BenU Library are open. For Library open hours on the Lisle and Mesa campuses, see Library Hours. The Library Lower Level on the Lisle campus will be closed during the Fall 2020 Term. For more information, visit the Lisle Campus Library Tour.

Will I be able to borrow items during Winter Break?

Library eBooks, electronic articles, databases, and article requesting will remain available. I-Share requesting and all physical item pickup/delivery will be unavailable beginning December 17, 2020. I-Share requesting will resume January 4, 2021. Item pickup/delivery will resume January 11, 2021.

I still have items that I checked out during or before the Spring 2020 Term. What is the deadline for returning them?

BenU Library and I-Share items that were checked out during the Spring 2020 Term with a due date between January 1, 2020 and September 30, 2020 have been automatically renewed until February 1, 2021. On the Lisle campus, return books and DVDs in the bookdrop located outside the south entrance of Kindlon Hall or mail them back to the Library. Do NOT put technology items (e.g., calculators, Chromebooks, etc.) in the bookdrop. Contact the Circulation Desk at circdesk@ben.edu to make arrangements to return technology items. At this time, please do not return items to other I-Share libraries. On the Mesa campus, return items in the book return box located in the Library.

Can I still get help from a librarian?

How do I borrow books and other items?

Request items online. After you receive email notification stating your items are ready for pickup, schedule Contactless Pickup or Delivery. See step-by-step instructions.

How do I return books and other items?

On the Lisle campus, return books and DVDs in the bookdrop located outside the south entrance of Kindlon Hall or mail them back to the Library. Do NOT put technology items in the bookdrop. Contact the Circulation Desk at circdesk@ben.edu to make arrangements to return technology items. On the Mesa campus, return items in the book return box located in the Library.

Can I still use interlibrary loan?

I-Share and ILLiad are both available. Articles are delivered electronically to your ILLiad account usually within 48-72 hours of request. To help ensure your safety and the safety of Library staff, print books and other physical items will be quarantined in accordance with recommended guidelines. We anticipate such requests will take a minimum of 14 days to fulfill. Request interlibrary loan items online. After you receive email notification stating your items are ready for pickup, schedule Contactless Pickup or Delivery. If you selected a different pickup library, follow that library's procedures instead.

Can I use Library computers?

Computers on the Library 3rd Floor on the Lisle campus and computers in the Mesa Campus Library will be available by reservation only for current BenU students, faculty, and staff. Computers must be reserved online. On the Lisle campus, check in at the Library 3rd Floor Research Center when you arrive. The Kindlon 030 and 232 computer labs will be unavailable during the Fall 2020 Term.

Can I reserve a study room?

Study rooms will be unavailable during the Fall 2020 Term.

Can I borrow technology items such as Chromebooks and calculators?

Items from our Technology Lending collection will be unavailable during the Fall 2020 Term.

How do I access eBooks, online articles, and streaming videos?

Search BenSearch on the Library homepage to locate eBooks, streaming videos, and a selection of journal articles. Search EBSCO Articles on the Library homepage to locate journal articles from EBSCO databases. To access individual subject databases, visit the Academic Databases page.

I'm a professor. Can I schedule Library instruction for my class?

All library instruction will be virtual during the Fall 2020 Term. Please see the Library Instruction page for details and to schedule a session. We also encourage you to explore our Online Library Teaching Toolbox, which includes information about incorporating Library resources and services in D2L and Engage.

I'm a professor. Can I put items on reserve for my class?

Physical course reserves will be unavailable during the Fall 2020 Term.

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BENEDICTINE UNIVERSITY

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Lisle

Kindlon Hall - Lower Level, 2nd Floor, & 3rd Floor
5700 College Rd.
Lisle, IL 60532
(630) 829-6050

Mesa

Gillett Hall - 1st Floor
225 E. Main St.
Mesa, AZ 85201
(480) 878-7514